Return, Refund & Limited Warranty Policy

Please review our Shipping Policy for details regarding delivery times, shipping fees, and lost or delayed packages. Shipping costs are not included under this Return, Refund & Limited Warranty Policy unless otherwise stated or required by applicable law.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unprogrammed, and free of soldering, electrical connection, installation, testing, or physical modification. All included accessories, cables, documentation, and other materials must be returned with the product. You will also need the receipt or other proof of purchase.

Due to the nature of electronic components, products that have been powered, programmed, soldered, installed, electrically connected, or otherwise used are generally not eligible for return or exchange unless they are being returned because of a verified defect, warranty claim, shipping error, or as otherwise required by applicable law.

Products in opened packaging may be accepted for return if the product itself remains unused, undamaged, and in resellable condition. A restocking fee may apply as described below.

To request a return, contact us at support@okikadevices.com.

Approved returns should be sent to:

Okika Technologies Corporation
545 E Pikes Peak Ave
Suite 101
Colorado Springs, CO 80903
United States

If your return is accepted, we will provide instructions on how and where to send your package and, where applicable, a return shipping label.

Customers are responsible for securely packaging returned items to prevent electrostatic discharge (ESD), physical damage, or other damage during transit. Items damaged during return shipping may be ineligible for a refund.

Items sent back without first requesting and receiving return authorization may not be accepted.

For questions regarding a return, contact support@okikadevices.com.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a product arrives damaged due to shipping, please provide clear photos of both the packaging and the damaged item, preferably within 7 days of delivery. This information helps us evaluate the issue and assist with any applicable carrier claim or replacement.

If a product appears to be malfunctioning, our support team may request reasonable diagnostic information, such as photographs, test results, operating conditions, wiring information, or configuration details, to determine whether the issue is related to a manufacturing defect, application conditions, or product modification.

These procedures do not limit any rights or remedies that cannot be excluded under applicable law.

Exceptions / Non-Returnable Items

Unless required otherwise by applicable law, the following items are non-returnable under our standard return policy:

• Opened or used integrated circuits (ICs), chips, or semiconductor products that have been installed, powered, programmed, tested, or electrically connected.

• Development boards, evaluation boards, modules, or kits that have been powered on, programmed, soldered, installed, electrically connected, or otherwise used.

• Digital products, including downloadable software, firmware, code licenses, or development programs, once activated, accessed, or downloaded where applicable.

• Custom-assembled, custom-programmed, custom-configured, or otherwise customized boards, modules, or components made to customer specifications.

• Clearance, final-sale, or other products specifically identified as non-returnable at the time of purchase.

If you have questions about whether your item qualifies for return, please contact us before sending the product back.

Restocking Fee

A restocking fee of up to 15% may apply to eligible returns where the packaging has been opened but the product itself remains unused, undamaged, unprogrammed, and in resellable condition.

This fee covers inspection, testing, handling, and repackaging necessary to verify the condition of the returned product.

Restocking fees do not apply to returns resulting from verified manufacturing defects, shipping errors, approved warranty claims, or where prohibited by applicable law.

Exchanges

The fastest way to receive a different product is generally to return the eligible item you have and, once the return is accepted, place a separate order for the replacement product.

If a product is confirmed to be defective under the applicable limited warranty, Okika may repair or replace the product or provide a refund or credit in accordance with the Limited Product Warranty below.

European Union 14-Day Right of Withdrawal

If you are a consumer and your order is subject to European Union consumer protection laws, you generally have the right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason.

For goods, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning, similar to how you would ordinarily be able to examine a product in a physical store.

You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.

Unless Okika agrees otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning goods under the EU right of withdrawal.

For eligible withdrawals, Okika will reimburse payments as required by applicable law, including the cost of the least expensive standard delivery method offered for the original order. Additional delivery costs resulting from your selection of a more expensive shipping method are not required to be reimbursed.

Refunds required under the EU right of withdrawal will be processed within the time required by applicable law. Where permitted, reimbursement may be withheld until the returned goods are received or you provide evidence that the goods have been sent back, whichever occurs first.

Certain products and services may be exempt from the right of withdrawal under applicable law, including certain custom-made or personalized products.

For digital content, including downloadable software or electronically delivered products, the right of withdrawal may cease once access, downloading, or performance begins only where the customer has provided the consent and acknowledgement required by applicable law.

Nothing in this policy limits any mandatory consumer rights or statutory guarantees applicable to customers in the European Union.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

For returns under our standard return policy, approved refunds will generally be issued to your original payment method within 10 business days after approval.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

Except where required by applicable law or otherwise stated in this policy, refunds apply only to the product purchase price. Original shipping fees, import duties, taxes, customs charges, and handling charges are non-refundable.

If more than 15 business days have passed since we approved your standard return and you have not received your refund, please contact support@okikadevices.com.

Different refund requirements may apply where a return is made pursuant to a mandatory statutory right, including the European Union right of withdrawal described above.

Limited Product Warranty

The following Limited Product Warranty is provided by Okika Technologies Corporation (“Okika”).

1. Standard Semiconductor Products

Okika warrants that its standard packaged semiconductor products will, for a period of twelve (12) months from the date of shipment, be free from defects in materials and workmanship and substantially conform to Okika’s published specifications in effect at the time of shipment.

2. Development Boards, Modules, and Evaluation Products

Development boards, evaluation boards, modules, reference designs, prototypes, engineering samples, and other products intended primarily for development or evaluation purposes are warranted for ninety (90) days from the date of shipment against defects in materials and workmanship.

Such products are intended for engineering, development, and evaluation purposes and are not warranted for use in production systems unless specifically designated by Okika for such use.

3. Exclusive Remedy

If a product is determined by Okika to be defective during the applicable warranty period, Okika’s sole obligation and the customer’s exclusive remedy under this Limited Product Warranty shall be, at Okika’s option, to:

• Repair the defective product;

• Replace the defective product with the same or an equivalent product; or

• Refund or credit the purchase price paid for the defective product.

Products may not be returned under this warranty without prior authorization from Okika.

These remedies are subject to any additional rights or remedies that cannot lawfully be excluded or limited.

4. Warranty Exclusions

This Limited Product Warranty does not apply to defects, failures, or damage resulting from:

• Improper installation, handling, transportation, or storage;

• Electrostatic discharge (ESD);

• Operation outside Okika’s published electrical, environmental, mechanical, or other specifications;

• Misuse, abuse, accident, or negligence;

• Unauthorized modification, repair, alteration, or reverse engineering;

• Use with incompatible components, equipment, software, power supplies, or operating conditions;

• Normal wear and tear; or

• Circumstances outside Okika’s reasonable control.

5. Other Warranties and Statutory Rights

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE AND ANY WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, OKIKA DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Where applicable law does not permit the exclusion of an implied warranty, any such implied warranty may be limited in duration to the applicable express warranty period stated above, but only to the extent such a limitation is permitted by law.

Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain remedies. Accordingly, some of the limitations above may not apply to you.

This Limited Product Warranty is a commercial warranty provided in addition to, and not in place of, any statutory consumer rights that cannot be waived or limited under applicable law.

For consumers in the European Union, applicable statutory rights regarding non-conforming or defective goods, including any applicable legal guarantee, remain unaffected by this Limited Product Warranty.

6. Application Restrictions

Unless expressly authorized by Okika in writing, Okika products are not designed, intended, or warranted for use in applications in which failure of the product could reasonably be expected to result in death, personal injury, or severe property or environmental damage, including life-support or life-sustaining systems.

The customer is responsible for determining the suitability of Okika products for the customer’s intended application and for implementing appropriate safeguards, redundancy, and system-level protections.

Warranty Claims

To make a warranty claim, contact support@okikadevices.com with your order information and a description of the issue.

Okika may request reasonable diagnostic information or require that the product be returned for inspection before determining whether the issue is covered by the Limited Product Warranty.

Do not return a product for warranty evaluation without first receiving authorization and return instructions from Okika.